Connecting Community, Care and Humanity

Feedback and Complaints!

 Something to say? We are Listening to you

Your Voice Matters

We value your feedback. You can submit a complaint, give a compliment or offer a suggestion to help us improve our service.

There are many ways to provide us feedback, give us a compliment or make a complaint. You can submit our online form on this page, speak to one of our staff, phone us or email us. You have the option to disclose your details or remain anonymous, which you feel more comfortable with. 

If you are having difficulty in completing this form, please call us on 0432 876 541

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EVERY FEEDBACK OR COMPLAINT YOU MAKE IS IMPORTANT TO US, BECAUSE IT HELPS US IMPROVE OUR SERVICES

What happens after you send your feedback or complaint?

Once we receive your feedback or complaint, a representative from AL Marwa Care will reach out to you as soon as possible through your preferred contact method.

Our team may ask you for further information to accurately investigate your feedback or complaint and address it accordingly.

If you are still dissatisfied with the outcome, you may lodge a complaint with external agencies.

You may also send your feedback or complaints through email.
Download our feedback or complaints form below and send to our email address at almarwacare@outlook.com or info@almarwacare.com.au

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